SERVPRO New Hire Expectations vs Reality
Our new hire Chelsea posing with her dog Bauer
I’m Chelsea and I was recently hired as the Administrative Assistant at SERVPRO. Previously, I had no experience in this type of industry or emergency services. I knew it would occasionally be fast paced, but that’s the only expectations I had. Since I have been here 3 months, I’ve learned a lot and realized that there is something new to do every day, and every job is different. I’ve also gained appreciation for our technicians! To run or assist on a project in this industry requires talent, to not only know how we can help in almost any type of situation, but also to do the work.
Since being here we have done not only water, fire, mold, biohazard, and cleaning jobs, but also assisted and completed work I never knew SERVPRO could help with. We have worked on cleaning and reconstruction in RV’s, houses damaged from lightning strikes, and even removing mold and odor from cars. There are things that truly make SERVPRO one of a kind and truly “Ready for Whatever Happens”.
Storm Season 2022
Technician taking a break next to a SERVPRO truck at a storm job site
Here in Florida, we have had quite the storm season! When we saw Hurricane Ian was going to make a direct hit, our team jumped into action and was ready for whatever happened. We didn’t get directly hit here in the Tampa Bay Area, however, that didn’t stop us from helping our fellow Floridians. Shortly thereafter, Hurricane Nicole passed through the Sunshine Sate as well.
Here’s a breakdown of what storm season looked like for Team George:
- We responded to one of the sites most heavily impacted within 24 hours of landfall.
- We had over 10 commercial large loss jobs running at one time, including the Braves Training Facility, multiple Publix’s, and Sarasota Memorial Hospital, while also assisting local residents as well.
- Many of our Project Managers and technicians worked around the clock, most putting in 15-hour days.
- We are still actively working on jobs there, that’s 10 weeks and counting that our team has been putting effort into restoring the lives and homes of the people that need it most right now.
While our hearts are saddened that so many people’s lives have been affected by this, we are beyond grateful that so many people have trusted SERVPRO to help restore their community, and that we have the opportunity to help.
Water Damage? What you can expect when you call SERVPRO.
Our snack manager, Loki, managing a loaded trailer ready to dispatch to a water damage.
One of the most common calls we get is for Water Restoration Services. It can be very stressful when there is water damage in your home, and you might not know what to expect, especially if this has never happened before.
Here’s what you can expect when you call:
- Our receptionist will take your information and try to help walk you through the process. Once we get all the required information from you, we will dispatch a team to respond to your home.
- When the technician arrives, they will be thorough and quite literally walk you through the process, explaining what they see, what they’re doing and why. Our technicians are experts in this industry and will be more than happy to answer any of your questions and guide you through the process.
- Once the equipment is placed, our technicians will continue to monitor and make sure affected areas are drying properly.
- We work with almost every insurance company in the country, if a claim is filed, the office staff will speak to your adjuster and work directly with your insurance to make the process as streamlined as possible.
We understand the process and want to help you understand it as well. Even though these situations can be overwhelming, we are here to help you.